Each piece is handmade with care.

Pictures Needs

After place your order, send us the following pictures of your

loved pet to the email:fureverfelted@tenglongwl.cn

Your happiness is important to us! If you are not completely satisfied with your Woolever Friend, please contact us

within 7 days of receiving your item. We will do our best to address any concerns or issues you may have.

However, due to the custom-made nature of each Woolever Friend and the significant time and care invested in creating your unique portrait,

we do not accept returns.

If you would like additional modifications, you may ship your Woolever Friend back to us at your own expense,

and we will gladly make the desired changes to ensure it meets your expectations.

Thank you for understanding and supporting our handmade process!

If you decide to cancel your order before we begin working on your project, we will refund any payments made.

Once we have started working on your order, cancellations are no longer possible, as significant time and materials have already been invested

in creating your unique portrait.We truly appreciate your understanding and support,

as each portrait is a handcrafted, one-of-a-kind piece made with care and attention to detail.

If you wish to make changes to your order, please email us at your earliest convenience within 24 hours of placing the order.

We cannot guarantee changes beyond this time frame.

Our Promise of Excellence

Your trust is the foundation of our work. We pledge to keep you intimately connected to the creation of your piece through consistent,

stage-by-stage updates. This transparency allows you to witness the care and skill invested at every turn.

Most importantly, we are committed to achieving an unparalleled level of authenticity in every detail. Our team will leverage its full expertise

to ensure the final work not only meets but exceeds your expectations, faithfully bringing your vision to reality.

We guarantee this dedication to quality without compromise. The agreed-upon vision will be delivered faithfully—without sacrificing a single

detail, and without requesting any additional payment.